At Shoppiolevk.online, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our hassle-free return and refund policy ensures a smooth resolution.
Eligibility for Returns
- Items must be unused, unworn, and in their original condition with tags and packaging intact.
- Returns must be initiated within 30 days of delivery.
- Final sale items (e.g., underwear, swimwear, personalized/customized products) are non-returnable.
How to Initiate a Return
- Contact Us: Email info@shoppiolevk.online with your order number and reason for return.
- Approval: Our team will review your request and provide a Return Authorization (RA) number and instructions.
- Ship Back: Pack the item securely and ship it to the provided address. Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong/damaged item).
Refund Process
- Once we receive and inspect your return, refunds will be processed within 5–10 business days.
- Refunds are issued to the original payment method. For bank transfers, processing times may vary.
- Sale/discounted items are refunded at the purchase price.
Exchanges
- Exchanges for size/color are subject to availability. Contact us for approval before shipping.
- If the desired item is unavailable, we’ll issue a refund or store credit.
Damaged/Defective Items
- Report issues within 7 days of delivery. Provide photos of the defect, and we’ll arrange a free replacement or refund.
Non-Returnable Situations
- Items damaged due to misuse or improper care.
- Returns without an RA number or sent to the wrong address.
For questions, email us at info@shoppiolevk.online.